Correen's Creative Designs' Company Policies

The prices listed in our Costume Closet are for the item as described in the sizes listed.  Custom made to garments and costumes are made to fit the person who will be wearing it and are subject to the below listed policies.  Items marked marked Ready to Ship are available for immediate shipment.  The items that are clearly marked READY TO SHIP are limited to the size and style listed and not subject to any changes. 

Items from the Ready to Ship are shipped typically within 1-5 business days. Shipping times for all other items are listed in the listing and vary due to the complexity of the item. 

The best way to reach us to discuss details is via email. Sometimes it is easier to explain details over the phone, we do ask that you send an email after the conversation to reiterate key points so we can have the information handy for reference. We will do the same if we contact you with a question to confirm we understand each other.

Prices for featured designs are for the design as shown in the sizes listed. Additional charges apply for other sizes and/or changes made to featured designs. For custom costume commissions, our labor rate for design and sewing services is $50.00 per hour plus fabric, trims, and a notions fee. All time spent researching, gathering materials, drafting patterns, constructing, decorating, fitting, and preparing the garment for shipping are subject to the labor rate. For most sewing orders, the notions fee is $10.00. The notions fee, however, may vary depending on the notions necessary for the garment's construction. The notions fee covers the cost of zippers, buttons, thread, and other items necessary for construction.

Costumes, dresses, and garments that have a set price will be expected to be paid in full prior to beginning. 

For custom designed garments, a rough estimate will be given prior to starting. Due to varying material costs, it is very hard to give an exact estimate prior to starting work. I do my best to keep our customers informed and am used to working with many different budgets. Details and items added to the garment by the client during the construction process will add to the final cost. You will be informed of an approximate cost for those additions at the time of your request. A deposit based on the given estimate will be required to begin any work. This deposit is non-refundable and will be applied toward your final balance. 

We do offer payment plans.   If you need to make payments, you may select the Costume Deposit option, checkout, and submit your measurements to secure the date. A PayPal invoice for the balance with due date will be sent to the email provided at checkout. You are welcome to make payments as you wish, but the final balance must be paid in full before we can begin on your order.  

Getting Your Order on the Schedule An order is considered received after the following three items are received: 

1. The online store order information or an email or written document detailing the request for custom commissions 

2. Completed item payment or paid deposit invoice. 

3. A completed Measurement Worksheet.   

Should an order need to be cancelled, a 75% refund will be given for up to 7 days after order placement. 25% is kept for the spot on the schedule that was held for you and to cover materials and time that already went into the order. No refunds are given after 7 days. 

Designs are typically based on standard American size proportions. However, I request further information to ensure a proper fit. Each item in the online Store will state if a form is required or not. The form will need to be completed and emailed back in order for me to place your garment order on the schedule. I will make the item according to the information provided. I cannot be responsible for fitting issues caused by mistaken measurements - please measure carefully. If you wish to forgo completing the form, any fitting issues are your responsibility. If you are dieting, please keep me informed of progress before your item is started. Form can be located on our website.  Complete the form fields and return as an email attachment to correen@correenscdesigns.com 

Please ask questions if you are unsure about any part of the measuring process. Please use a cloth measuring tape and provide information in inches.

Local clients, I will take any applicable measurements at your consultation appointment and additional fittings can be arranged to ensure proper fit.

We offer alteration services for women's special occasion dresses, costumes and some clothing.   

Services we offer: Hemming, taking in or letting out seams to fit, strap adjustments, adding bra cups, dress bustles and dress restyling.   Correen was primarily a designer and dress maker long before she started taking alterations, so her mindset and methods are a bit more open to changes than the other alterations providers.    

Please make sure your item is new or freshly dry cleaned.  We do not handle dresses that have been worn or are dirty.

We are sorry but we do not offer zipper repairs, mending, hemming of jeans and men's tailoring.  

All alteration services are charged by the hour as all items are not created equal.  There is no way of accurately knowing how much time is involved until work begins but we will do our best to give you an estimate and keep you informed of any changes or issues that are encountered in the process.  

We charge $50-150 an hour for all alteration services and time is calculated from the point of fitting to the final pressing of the garment.  For Wedding Dresses, a $200 deposit is due at drop off.  For all other garments, we will invoice you completion.  We will text your invoice when your garment is ready with that week's pick up times.  Since our work is based on event dates, please trust that we are working hard to get all our clients ready for their events on time.  Phone calls and texts to check on statuses are a distraction that takes time away from processing your order.  We will contact you as soon as your garment is ready to go.  

Hourly rate is based on how much notice is given for your garment.    

• 1 week notice is billed at $150 an hour for wedding dresses and $100 for all other garments
• 2 week notice is billed at $125 an hour for wedding dresses and $50 for all other garments
• 3 weeks notice is billed at $100 an hour for wedding dresses and $50 for all other garments
• 4 weeks or more notice is billed at $75 an hour for wedding dresses and $50 for all other garments

You will be expected to bring the proper foundation wear and shoes you will be wearing with your garment to your appointment.  If you forget you will be charged $50 for the appointment and will need to reschedule your appointment. 

We work on custom orders Monday - Wednesday and Alterations on Thursday - Friday.  We try to get everything out as quickly as possible.  Keep in mind that there are several factors that may delay your order such as time of year, supply issues, weather, family obligations, etc.  Please be patient.

Cash, Venmo, PayPal, Credit Cards are preferred payment methods.   We use both PayPal and Stripe to process credit cards as methods of payment for both custom, online and alteration orders. Invoices for deposits and final balances are sent via PayPal.

We ship using the United States Postal Service or UPS.    Please understand that once an item leaves our hands, we cannot be held responsible for any issues that may arrive in transit.  Tracking will be provided so you can keep an eye on your package's movements.  If an issue arrives, please contact the appropriate carrier directly.  

For Canada and international addresses, please inquire about shipping rates. I know Duty charges are a pain, but I complete the forms honestly as required by law.  It is illegal to lie, so please do not ask.  

We do our best to communicate with our customers to get a clear picture of what they are looking for. We are confident in our sewing and creative abilities and strive to provide quality items at fair prices. If for any reason, you are not quite happy with your order, we will work with you to come to a resolution. 

Please call right away if an issue should arise. Issues need to be reported within 7 days of receipt per the records of the delivery service used. DO NOT WEAR or USE the garment until issue is resolved. Once an item is purchased it is custom made for the person who will be wearing it. Due to this custom service, returns are not considered. Care instructions will be provided for each item and our work is guaranteed, however, mistreatment care for any item is not. Please follow the care instructions given careful.  You will be responsible for any necessary repairs or replacement costs for items not properly cared for.